The openMAINT functional areas include: Configuration Management, Service Desk and ITIL processes, Asset Lifecycle, Service Management, Data Reconciliation, GIS and BIM support
Configuration Management
Inventory of computer CIs (configuration items) of client area, servers, networks and software applications, with reports and dependencies, document archive, reports and georeferences.
Service Desk and ITIL Processes
Point of contact between users and IT Service Management. Incident Management and User Requests with a simplified interface.
Asset Lifecycle
Management of the IT asset lifecycle. Order registration, goods acceptance and entry, assignment, transfer between users and between locations, scrapping.
Service Management
Catalogue of services structured in multilevel categories. Management of standard and non-standard work orders. SLA and KPI. Controls and notifications
Data Reconciliation
Data synchronization with external systems, via connectors. Personnel data, computers and software, virtual servers, network infrastructures.
GIS & BIM support
Georeference on the territory, on 2D floor plans and on 3D models produced with BIM tools.