Inventory of computer CIs (configuration items) of client area, servers, networks and software applications, with reports and dependencies, document archive, reports and georeferences.
CMDBuild READY2USE has already configured all the entities required for asset management and IT services in a medium to large organization.
The CI (Configuration Item) are structured in superclasses and subclasses, are complete with all the necessary attributes and are correlated through different types of relationships.
The system allows you to edit the descriptions of each type of CI, correlate them and visually consult impacts and dependencies through the Report Graph, attach files and documents, execute and save simple or complex searches, consult the history of changes, georeference them on 2D maps and on 3D models.
Data model
Organization:
Internal and external staff, organizational units
Locations:
Complex, Building, Floor, Room
Customer area:
Customer, Customer Staff
Suppliers area:
Supplier, Supplier Staff, Order and Purchase Lines
Configuration Item:
Workplace: Desktop, Notebook, Mobile, Printer, Monitor, Client Software, License
Infrastructure: Physical server, Virtual server, Cluster, Storage, Rack
Network: Network device, Network interface, VLAN, VPN, APN, Network box
Voice: Telephone switchboard, Fixed device, Mobile device, SIM
Server software: Infrastructural software, Database, Application, Component
Services:
Business Service, Technical Service, Service Request, Service Contract, KPI, Service Category
Support entity:
Knowledge base, Known error database, Workaround, SLA calculation calendar, ODL template
Thanks to the native functionalities of the CMDBuild platform, each user can immediately, via the web user interface of the Administration Module, configure new types of entities, define new information fields of any type, create new types of relationships between the configured entities.