Webinars, meeting and conventions about CMDBuild READY2USE
- https://reference.tecnoteca.com/en/events/cmdbuild-ready2use-service-desk
- CMDBuild READY2USE Service Desk
- 2021-06-17T16:00:00+02:00
- 2021-06-17T17:00:00+02:00
- Webinar: Service Desk module in CMDBuild READY2USE
CMDBuild READY2USE Service Desk
Date
17 June 2021
Time
from 04:00 PM to 05:00 PM
CMDBuild READY2USE Service Desk
Webinar: Service Desk module in CMDBuild READY2USE
CMDBuild READY2USE Service Desk
Date
17 June 2021
Time
from 04:00 PM to 05:00 PM
CMDBuild READY2USE is the CMDBuild vertical solution for the IT Governance management.
During the webinar Tecnoteca experts give an overview of the Service Desk functional area:
- Ticket summary custom page for the Service Desk operators;
- Incident Management processes, escalation to specialists and between multiple helpdesks;
- Request Fulfilment to manage requests for information and service requests;
- Change Management opened from an Incident or by a Specialist;
- Problem Management to analyze recurrent Incidents;
- Workorders management for Request, Change and Problem;
- Reports and dashboards to view statistics related to the Service Desk;
- Self-service portal available for non-technical users.