Webinars, meeting and conventions about CMDBuild READY2USE
- https://reference.tecnoteca.com/en/events/cmdbuild-ready2use-sla
- CMDBuild READY2USE SLA & Service Management
- 2022-04-14T16:00:00+02:00
- 2022-04-14T17:00:00+02:00
- Webinar: the Service Management Module in CMDBuild READY2USE
CMDBuild READY2USE SLA & Service Management
Date
14 April 2022
Time
from 04:00 PM to 05:00 PM
CMDBuild READY2USE SLA & Service Management
Webinar: the Service Management Module in CMDBuild READY2USE
CMDBuild READY2USE SLA & Service Management
Date
14 April 2022
Time
from 04:00 PM to 05:00 PM
CMDBuild READY2USE is the vertical solution of CMDBuild for the IT Governance maintenance.
During the webinar Tecnoteca experts deepen the Service Management functional area and in particular:
- Introduction to Service Management
- Definition of the Service Catalogue and publishing in the Self-Service portal
- Service Contract management and integration with the Service Desk
- Service Level Agreements definition
- Reports and dashboards for the Service Management
- Impact analysis and integration with the Configuration Management
- Customer Satisfaction management
During of the presentation it will be possible to make the questions through the chat tool and receive answers from Tecnoteca technicians.
The webinar will be held in English.
Participation is free and registration is required via the this form.