Tecnoteca offers most qualified services to help you benefit from the full potential of CMDBuild READY2USE.
Choose the Enterprise Open Source Solution to take advantage of Tecnoteca expertise and ensure the stability of your CMDBuild READY2USE instance.
With the annual subscription you get the value of a professional support including business benefits.
Comparison between self-service and subscription mode.
Resources |
Self-Service |
Subscription |
|
|---|---|---|---|
| Get Started | Download code from SourceForge. Self installation | ||
| Delivery of the ready to be used appliance (OVF standard) |
|||
| Standard features | Configuration Maintenance | ||
| Service Desk and ITIL Process (excluding Self-Service Portal and connectors) | |||
| Asset Lifecycle | |||
| Service Management | |||
| Data Reconciliation (excluding connectors) | |||
| GIS & BIM support | |||
| Advanced features | Mobile APP | ||
| Self-Service Portal | |||
| Connectors (OCS, ActiveDirectory, WMware vCenter, LLDP, AWS, Zabbix, SCCM) | |||
| Advanced Connector (framework for the development of new connectors) | |||
| Support from the Maintainer | Help desk as technical support for questions on standard configuration |
||
| Bug fix with guaranteed SLA | |||
| Remote upgrade version | |||
| Pay-Per-Use Support for Start-Up Activities, consulting and customizations (additional costs) |
|||
| Training Courses (additional costs) | |||
| Free | Ask for quotation | ||
To the Customers who have an active Subscription we suggest:
- Pay-Per-Use remote support hours for start-up activities and custom configuration
- Training
For further information please visit the Tecnoteca Maintainer website.